Refund policy

Made to order
Every print and frame is made to order after you place your order, with care, in a professional fine-art print workshop.

Damaged or defective product
If your order arrives damaged or defective, or has a print or colour defect compared with the artwork shown, email us at contact@riadhdahmani.com within 7 days of receipt. Include your order number and attach photos or a short video of the problem.
After checking, we will arrange a free replacement of your order. If a replacement is not possible, we will refund you. Only one remedy is available per order (replacement or refund). In most cases, no return is necessary: the photos or video are enough. If a return is exceptionally requested, the costs are at our expense, and we will give you instructions.

Lost parcel
If your parcel is lost in transit, we will reship it free of charge. Please let us know if your order has not arrived after the announced delivery time.

Delivery delays
Delivery times are indicative. A significant carrier delay may result in a reshipment or a refund, after review of your case. Ordinary delivery delays and delays caused by customs are not eligible for a refund.

Customs, VAT and import duties
Depending on your country, local VAT and customs duties may be payable on delivery to the carrier. These charges depend on your country's regulations and are not refundable.

Delivery address
Please check your address before confirming your order. For any change, contact us as soon as possible: we will do our best to correct it, but this cannot be guaranteed once the order has gone into production.

Contact us
contact@riadhdahmani.com